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Retail & Sales


Levels 1&2 | From $65 | Enrol


Whether it’s fashion, food, customer service or market research – the Retail & Sales industry is not only about buying and selling but curating experiences for key demographics.

With our Retail & Sales unit standards you’ll learn how to communicate with customers, colleagues and suppliers as well as manage inventory and displays. If you’re interested in people and products, a career in retail might be the perfect fit for you.


Retail & Sales content covers:

  • Customer service
  • Stock control

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Unit standards include:


Customer Service

(56) Attend to customer enquiries face to face and on the telephone

(11941) Establish and maintain positive customer service interactions. Build rapport with customers


Delivery options:

  • Distance learning


Potential careers:

  • Customer service
  • Sales
  • Marketing
  • Retail
  • Hospitality

Upcoming Course Start Dates


Jul 2023

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Price upon application.

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All of our workplace training programmes can be tailored to suit your business by giving learners training content and examples that are relevant to their job. To ensure minimum downtime, Skills4Work training can be delivered at our purpose-built training centre in Manakau, Auckland – or onsite at yours!

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