Customer Service Gateway Units
This material helps learners to provide excellent customer service and assist customers to buy goods.
Single Units
|
Unit
|
Version
|
Level
|
Credits
|
Title
|
|
56
|
5
|
1
|
2
|
Attend to customer enquiries face to face & on the telephone
|
|
57
|
5
|
2
|
2
|
Provide customer service in given situations
|
|
58
|
5
|
1
|
2
|
Process simple sales transactions in a retail or distribution environment
|
|
62
|
4
|
2
|
2
|
Maintain personal presentation in the workplace
|
|
11938
|
2
|
2
|
2
|
Assist customers to select goods and/or services face to face
|
|
11941
|
3
|
2
|
2
|
Build rapport with customers
|
Combined Units
|
Units
|
Version
|
Level
|
Credits
|
Title
|
|
56
&
62
|
1
2
|
5
4
|
2
2
|
Customer service skills
|
|
11938
&
11941
|
2
3
|
2
2
|
2
2
|
Build rapport and assist customers
|
|
62
&
11938
&
11941
|
4
2
3
|
2
2
2
|
2
2
2
|
Customer relationships
|
|
56
&
62
&
11938
&
11941
|
5
4
2
3
|
1
2
2
2
|
2
2
2
2
|
Customer enquiries
|
A testimony for each assessment would have to be signed by a Supervisor or Manager. The Supervisor or Manager would assess/verify the student performance against the performance criteria set out in the assessment material. Once completed the whole assessment package is returned to Skills4Work for marking and awarding of the credit value of the unit standard/s.
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