Retail Gateway Units
This material helps learners to provide excellent customer service, assist customers to buy goods and understand customer behaviour and buying patterns.
Single Units
|
Unit
|
Version
|
Level
|
Credits
|
Title
|
|
56
|
5
|
1
|
2
|
Attend to customer enquiries face to face & on the telephone
|
|
57
|
5
|
2
|
2
|
Provide customer service in given situations
|
|
58
|
5
|
1
|
2
|
Process simple sales transactions in a retail or distribution environment
|
|
62
|
4
|
2
|
2
|
Maintain personal presentation in the workplace
|
|
406
|
3
|
2
|
4
|
Maintain & take care of stock
|
|
11938
|
2
|
2
|
2
|
Assist customers to select goods and/or services face to face
|
|
11941
|
3
|
2
|
2
|
Build rapport with customers
|
|
11942
|
2
|
2
|
3
|
Demonstrate knowledge of customers' shopping and buying motives
|
|
11958
|
3
|
2
|
4
|
Demonstrate knowledge of stock management procedures and systems in a retail or distribution environment
|
|
11962
|
3
|
2
|
3
|
Fill shelves in a retail or distribution environment
|
|
11963
|
3
|
2
|
4
|
Dispatch goods in a retail or distribution environment
|
|
11966
|
3
|
2
|
2
|
Count and record stock in a retail or distribution environment
|
|
11970
|
2
|
2
|
3
|
Demonstrate knowledge of loss prevention in retail/distribution environment
|
|
11971
|
3
|
1
|
3
|
Use safe work practices in a retail or distribution environment
|
|
11972
|
2
|
1
|
2
|
Move goods manually & record stock movement in retail/distribution environment
|
|
11974
|
3
|
2
|
4
|
Participate in a team in a retail or distribution environment
|
|
11975
|
2
|
2
|
3
|
Pick & assemble goods for dispatch in a retail or distribution environment
|
|
11978
|
2
|
1
|
2
|
Maintain housekeeping in retail or distribution environment
|
|
12003
|
4
|
2
|
4
|
Demonstrate knowledge of buying and selling in a retail or distribution environment
|
|
12008
|
3
|
2
|
6
|
Sell goods and/or services in a retail or distribution environment
|
|
19583
|
3
|
2
|
4
|
Demonstrate knowledge of products in a retail/distribution environment
|
Combined Units
|
Units
|
Version
|
Level
|
Credits
|
Title
|
|
56
&
62
|
5
4
|
1
2
|
2
2
|
Customer service skills
|
|
406
&
11962
|
3
3
|
2
2
|
4
3
|
Fill shelves, maintain and take care of stock
|
|
11938
&
11941
|
2
3
|
2
2
|
2
2
|
Build rapport and assist customers
|
|
11962
&
11978
|
2
2
|
2
1
|
2
2
|
Fill shelves and maintain housekeeping in a retail or distribution environment
|
|
62
&
11938
&
11941
|
4
2
3
|
2
2
2
|
2
2
2
|
Customer relationships
|
|
56
&
62
&
11938
&
11941
|
5
4
2
3
|
1
2
2
2
|
2
2
2
2
|
Customer enquiries
|
A testimony for each assessment would have to be signed by a Supervisor or Manager. The Supervisor or Manager would assess/verify the student performance against the performance criteria set out in the assessment material. Once completed the whole assessment package is returned to Skills4Work for marking and awarding of the credit value of the unit standard/s.
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